How to review Provider account registrations

This page explains how an Administrator reviews new Provider account registrations. New account registrations are either Approved or Denied.

View pending accounts

If there are pending accounts awaiting review, they appear on the Admin Panel:

A user pending review by an AdministratorScreenshot of a user pending review by an Administrator

The Admin Panel is accessed by clicking the organization name next to the Logout button:

Screenshot of buttons to access Admin Panel and logoutScreenshot of buttons to access Admin Panel and logout

Approve an account

To approve an account, click Approve next to their entry in the Pending Users table. Once approved, the Provider and their organization contact are sent an approval notification via email.

Reject an account

To reject an account, click Deny next to their entry in the Pending Users table. You are prompted for a rejection reason:

Deny New Provider modal screenshotDeny New Provider modal screenshot

Once rejected, an email is sent to the Provider with the provided rejection reason. They are instructed to follow up with an Administrator for info if needed.